Acadomic Refund Policy

1. Who charges you

Card and wallet payments go through Paddle. Paddle appears on the statement. Tax invoices come from Paddle. Charge questions can go to Paddle support and to contact@acadomic.com.

2. Subscriptions cancel at period end

If you cancel, you keep the current plan and remaining credits until the period end date shown in Settings. We do not take another renewal after that date. We do not refund the unused part of the month or year, and unused credits are not paid out in cash.

3. Upgrades, downgrades, and failed payments

An upgrade (monthly to yearly in the same audience) is charged now. Paddle prorates the difference. Credits reset to the new plan’s allocation. If that charge fails, the old plan stays in place and you are not moved.

A downgrade (yearly to monthly) waits until the current period ends. There is no mid-cycle refund of unused yearly time.

4. Credit top-ups

Mid-cycle top-ups (typically 1–10 credits at $2.50 per 1 credit) are added to the wallet when payment succeeds. Once credits are granted they are not refunded because they can be used immediately on a scan.

5. Free scans and unused credits

Complimentary free-tier scans have no cash value. Paid unused credits do not roll over at renewal: the wallet resets to that period’s allocation. That reset is not a refund event.

6. Duplicate or mistaken charges

If Paddle charged twice for the same successful checkout, or you were billed after access had already ended, email contact@acadomic.com with the transaction id from the Paddle receipt. We will reverse a true duplicate or post-cancellation renewal.

7. Statutory consumer rights

Some countries give consumers a short cooling-off period for distance contracts. Acadomic is digital content that starts as soon as you sign in, run a scan, or receive credits. Where the law lets you waive withdrawal once the service has begun, we treat a granted wallet or a completed scan as the service having begun. Nothing in this policy limits a right that cannot be limited in your country.

8. How to ask

Write to contact@acadomic.com from the account email and include the Paddle transaction or subscription id. See also the Terms of service.